Application Training
Texas Wesleyan provides access to an online training library that provides access to many courses and tutorials on: 3D, video, business, web design, graphic design, and more; all organized by subject or software creator. Select vendors may also provide custom or in-depth training on specific software/applications. Training is available online at http://txwes.edu/training/.
Canvas Learning System
The Canvas Learning System is a virtual learning environment and course management system developed by Canvas. Features include course management, a customizable open architecture, and a scalable design that allows for integration with student information systems and authentication protocols. Its main purposes are to add online elements to courses traditionally delivered face-to-face and to develop completely online courses with few or no face-to-face meetings.
Classroom Technology
Texas Wesleyan provides technology for many classrooms on campus to support teaching needs, including audiovisual tools for general classrooms and classrooms with computers for hands-on laboratory activities (e.g. computer labs).
Computer Set Up and Repair
Texas Wesleyan provides computer set up, configuration, and warranty and non-warranty hardware repair services for University-owned equipment, and consultation assistance for personally owned equipment through the University Help Desk.
Departmental Teaching Labs
Departmental Teaching Labs are located in various buildings across campus. These labs are for instructional use only and are operated by academic departments. Curriculum-based software such as programming languages, tax preparation software, multimedia software, etc. is available in their respective locations.
Digital Media Services
Texas Wesleyan provides a variety of tools and programs for digital media capture, creation and conversion. These tools and programs are located in the Multimedia Center, room B-21, in the EJW Library.
Email and Calendaring
Texas Wesleyan provides employees and students with a @txwes.edu email address. The email address takes the format of UserID@txwes.edu. The Texas Wesleyan University email address is considered the official email address for students, faculty, and staff. In addition to email, Office365 provides calendaring, contacts and tasks that work with Microsoft Outlook on PC and Mac platforms.
Incident Management
Incident Management is the process of restoring a normal service operation as quickly as possible and minimizing the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. “Normal service operation” is defined as service operation within service-level agreement (SLA).
Makers Lab
Eunice and James L. West Library provides the TXWES Makers Lab for hands on learning and real world application for students, employees, and community. Equipment provided includes 3D Scanner, 3D Printers, Direct to Garment Printing, Heat Press, Vinyl Cutter, Laser Cutter and Engraver, Multimedia Production and Editing Studio, and expanded Media Lab. Nominal print fees do apply. Located on the first floor of West Library. For assistance contact makerslab@txwes.edu.
Media and Classroom Support
Media and Classroom Support provides audio-visual support services for Texas Wesleyan students, faculty and staff. In addition to providing technical support for classroom audio-visual systems, various types of AV equipment are available for use on campus. These items include video cameras, document cameras, video projectors, screens and sound systems. A fully equipped video studio and audio booth are available for students when producing class-related projects.
Media Equipment Checkout
Texas Wesleyan provides a variety of audiovisual tools and laptop computers for short-term use. To request this service, visit txwes.edu/it.
Multimedia Center
The Multimedia Center is a multi-room facility containing a variety of audio and video capture and editing technologies, studios and booths located in the basement of the West Library in rooms B-20 and B-22.
Network Connections
Texas Wesleyan provides both wired and wireless network connection options for both University-owned and personally owned devices, including gaming consoles. All wireless connections must be authenticated using one’s University credentials; e.g. username and password. For assistance with connectivity, please contact the University Help Desk at (817) 531-4428.
Open-Access Computers
Texas Wesleyan provides access to computers and common software packages at various locations on campus for individuals who do not bring their own laptops or tablets to campus. These computers can be found at various locations across the campus with the majority being located in EJW Library.
Printing
Texas Wesleyan provides access to printers through both wired and wireless connections. Students are provided a set number of printed pages at no cost each semester.
Ramlink (Colleague Web Advisor)
Texas Wesleyan provides access to student and employee information and the ability to conduct transactions and complete administrative tasks over the web.
Software Installation and Configuration
Texas Wesleyan provides software installation, upgrade, and configuration services for all properly licensed desktop software programs on University-owned equipment and consultation assistance for personally owned equipment.
University Help Desk
To report an issue with technology, request a service, or ask a question, students and employees should contact the Help Desk via phone at (817) 531-4428 or in person at room B-32 in the EJW Library for very urgent matters. The Help Desk may also be reached via email at helpdesk@txwes.edu, or online at txwes.edu/it for less urgent matters.
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